FAQ's


Max Total Security for Android

What are the prime features of Max Total Security ?
Ans:

Anti Virus:

There are three types of scan options:

  1. Quick scan:
    Scans only installed applications on the Device.
  2. Full scan:
    Scans Mobile Device memory and external Memory card.
  3. Scan Memory card:
    Scans only memory card in Mobile Device.
  4. Settings Scan:
    Scans Android application settings for security purpose and check permissions.

Anti Theft:
If your Mobile Device is stolen, this feature can helps you track, send you SIM Change Alert on another phone, Lock the lost device, Wipe data remotely and Sound an alarm on the lost device . All these features can also be enabled remotely from our web Portal http://devicetracker.maxsecureantivirus.com , in case there is no SIM card on lost device as is the case for most Tablet devices or forgot to set Anti Theft ON from the program. Login to the portal is the same that you gave at the time of this App Registration.

  1. SIM Change alert
    In case your phone is lost and someone removes you original SIM card or tries to replace it with another SIM card, then you will get notification on the another phone number given by you.
  2. Remote Locate
    You will get location url in your SMS showing you device current location if you reported the device as stolen.
  3. Sound an Alarm
    If Mobile Device is reported as lost, remotely you can make it sound a loud Alarm so that everyone around the phone will come to know that this Device is stolen.
  4. Remote Device Locking
    Locks the phone and renders it useless when it is reported Lost or Stolen.
  5. Remote Delete
    In case you have some confidential data on your Device, you can choose to wipe all of the data from the device memory Card including all installed applications, pictures, videos, messages. This helps you maintain privacy.

You can control your phone in 2 ways:
  • Via Web Send command by visiting http://devicetracker.maxsecureantivirus.com or  via PC by logging into this web portal using your email id and password used during registration on mobile device.
  • Via SMS
    Send these commands using any other Phone to send to your lost Mobile Device
  • Remote Locking command
    Lockms*Antitheft’s password*
  • Remote Locate Command
    Locatems* Antitheft’s password*
  • Remote Delete command
    Deletems* Antitheft’s password*
  • Alarm Command
    Alarms* Antitheft’s password*

For example If your antitheft password is 123456 then your lock command is:- lockms*123456*

Tip:- * must be included in command text.

Block call and SMS:
Blocks calls and SMS from all Non-contact numbers or some specific Contact or black list number.

How to use:
If you wish to enable Call block on your mobile device, perform the following steps:

  • Tap Menu on the application Dashboard
  • Tap Call / SMS block option to configure Call and SMS blocking.
  • Configure black list to block Call / SMS. Then the Call / SMS from that specific numbers which you have added in the list get blocked.
  • Configure white list to allow Call / SMS only from those contacts which you have added in the white list.
  • To activate this functionality make sure that “Activate Call / SMS block” checkbox is checked.
  • Check checkbox for block black list / Activate white list as per your requirement.

Network Stat:
  • The network monitor application summarizes total used internet traffic. It Shows how much internet is used, how much is remaining as comapred to limit set by you.
  • To activate this functionality, click on Network Stat tab, set the limit for network traffic. Schedule the limit for particular Day/Week/Month. Then whenever network traffic exceeds the limit it gives notification. You can set the time interval to check the network traffic; you can set medium and high usage levels for network traffic by clicking on menu tab in Network stat option for alerts.

System Optimizer:
Single- key optimization can be used to close processes running in background to free up memory and solve problems such as slow reaction and crash. Application manager shows all apps that have been installed on your phone .you can click an app to view its details such as security level, function descriptions comments and rating from other users, and access rights of the app; you may also uninstall or comment/rate the app

Max Battery Optimizer:
Max Battery Optimizer is designed to monitor and analyze the battery level of your Android device. This app can optimize your battery level in critical conditions.

Back up Contacts:
You can back up the contacts to Max Secure cloud server or SD Cards and restore them easily on other phones. To back up your contacts to Max Secure cloud or restore the contacts from Max Secure cloud to your phone, click on ‘Backup /Restore’ Contacts. Enter the password which you have used while configuring Anti-Theft as this is your App account password.

If you need to back up your contacts to SD card or restore the contacts from SD card to your phone .please click on menu button in the page of ‘Backup Contacts’ , and click back up to SD card’ or restore from SD card ‘to start to back up or restore.

Continuous Protection:
Continuously scans Mobile Device and prevents virus infection from spreading to different locations of the Mobile Device, either automatically or manually.

  • Blocks copying of a virus infected file to a different location, or renaming of a virus infected file in the existing location.
  • Scans all files including executable ones. This option is recommended post an actual or suspected virus attack as it prolongs the duration of scanning.
  • Prompts a memory scan as soon as it is inserted into the mobile.
  • The online protection is default enabled.
  • When device starts or a new App is installed or any new file is downloaded on the device.

Support:
If you have any problem related to product please contact us via web/call/email. To send email/call tap on Support button.

Android Market Guide: Can I download Max Total Security directly from my phone, or do I have to do it through my computer?
Ans:
Go to Android Market to get the latest version of Max Total security, or navigate to http://maxmobilesecurity.com using web browser and download.
How do i Register Max Total Security?
Ans:
Registering Max Total Security

If you buy this App from Goolge play then no registartion is required. As soon as you pay subscription starts for one year. For downloads fom maxmobilesecurity.com, follow this registration procedure. There are two way in which you can register.

  • Registration using Internet
  • Registration using SMS
How do i Renew Max Total Security?
Ans:
You can Renew Max Total Security by using following two method
 
  • Renew using internet
  • Renewal using SMS
     
Renew using Internet

If Max Total Security license has expired, you will not receive any updates for this App , we strongly recommended that you renew the licenses before it expires .There are two method which you can renew Max Total Security license.

If you wish to renew Max Total Security using Internet using SMS
I need to register if i am using Trial Period

Ans:

Trial Period Registration using internet

Trial Period Registration using SMS

Even though my virus database is updated, Max Total Security cannot detect some virus in my phone. What should I do?
Ans:
More and more mobile virus or variants are created by cyber criminals for financial purpose everyday which may go unnoticed by any anti virus for first few days. In case you find any virus on your mobile phone, please send the sample to us at info@maxpcsecure.com, our technicians will help you out.
Why does the system keep saying "failure in update"  even though my virus definitions are out of date?
Ans:
Make sure internet is available and you can browse.
Can I update the virus database through WIFI or WLAN?
Ans:
Yes, the virus definition can be updated via WIFI, WLAN.
How long should I update my virus database?
Ans:
Generally, we update the virus definitions twice a week.
Lately I find the scanning speed is too slow and always stops in the midway. Why is this happening?
Ans:
This might be caused by insufficient memory of your mobile phone. To ensure that your phone memory has enough space, please remove some applications that are not frequently used and then execute scan again. If it still doesn't work, please write to us.
What do I do if the virus definitions do not update on my mobile phone after I download the software?
Ans:
Please click on Live update button. Virus definition get automatically downloaded as well. You can also do App update from menu tab.
Recently, my mobile phone's performance has been sluggish overall. When I run Max Total Security it doesn't detect a problem. What could be causing this?
Ans:
Several reasons could be affecting the performance of your mobile phone. Make sure both Max Total Security and its virus definitions are up to date since new viruses or new varieties may have infected your system. Try updating the application or virus definitions and perform a virus scan again after the update. Also, be aware that slower operation could be the result of excessive running of programs and shortage of processor memory. So fo rthis please use System optimizer tool and battery optimizer tool>Tap on Optimize now and you should see great performance after that.
My mobile phone's antivirus has never encountered even one virus even though I perform regular scans. Do I really need an antivirus program for my mobile phone?
Ans:
Although mobile phone viruses are not as rampant as computer viruses, their threat is increasing on a large scale. Every day, Max Secure threat community receives help calls from numerous users whose mobile phones have been attacked by viruses and have lost all of their data. With Max Total Security, you have the assurance that your valuable data, photos, and media are safe. Also, new Apps as they are downloaded are also checked for viruses including their updates.
Can I install Max Total Security to my phone's external memory card?
Ans:
We strongly recommend that Max Total Security be installed on the phone's internal memory.
Can I download Max Total Security directly from my phone, or do I have to do it through my computer
Ans:
Yes. Navigate to http://mobilesecurity.com or Google Play and download Max Total Security for Free. The installation will launch automatically.
I can't recover Anti-Theft  password by phone number.

Steps To recover antitheft password

Step 1: Open Anti-Theft & Click on Forgot Password

Step 2: You can recover Antitheft Password in 2 ways.

(1) By SMS Anti-theft Password recovery
If user selects 1st option i.e. “Send SMS to reporting number” then reporting number should be same that has been used when Antitheft was configured.

(2) By Hint Anti-theft Password recovery
If user wants to view the password hint then he/she can select 2nd option "View Password Hint"

Call Blocking feature is not working on my device.

Block Call/SMS feature filters unwanted calls and SMS. Block Call/SMS feature works only for incoming calls and SMS. It doesn’t block outgoing calls and SMS.

Step 1:
User has to check the checkbox "Activate Call/SMS Block"

Step 2:
When user checks the checkbox "Block All" all incoming calls and SMS will be blocked.

Step 3:
When user checks the checkbox "Block Black List" all incoming calls and SMS will be blocked. Which are added in black list contact

Step 4:
When user checks the checkbox “Activate White List” only those incoming calls and SMS will be activated Which are added in white list contact

What are the prime features of Max Battery Optimizer?
Battery Remaining

It shows the remaining battery %.

Battery Temperature

It shows the Temperature of battery.

Battery status: charging/discharging

It will show user the current status of the battery is it Charging/Discharging as per connectivity of the Battery charger to Device. If charger is plugged it will show "Charging" if not it will show "Discharging"

Default Mode

If you apply this mode all options (Mobile data, Wi Fi, Synchronous , Bluetooth & GPS) will turn OFF , & it will set Brightness =40% & Screen Timeout 15s.

My Mode

Using this Mode you can set your prference options (ON/OFF) & also set the level of Ringtone, Media Volume, Brightness & Screen Timeout .

What are the Setting Options in Max Battery Optimizer?
Settings

ScreenOff Setting, Controls, Notification & Lock List are prime feature inside it.

ScreenOff Settings

You can set the options (Mobile data, Wi Fi, Synchronous, Bluetooth & GPS) ON/OFF for ScreenOff time.

Controls

You can have the Auto Optimization i.e. automatically switch the mode according to the Settings you have done in options Switch Mode by 'Low Power' , 'Time', 'When Charged' . You can also set here the display unit of temperature in °C OR °F.

Notification

You can get notifications according to the setting you have done in case of Low battery, Charging complete & when battery temperature is higher than 46 °C.

Lock List

In Lock list you will find all your installed app & here you can check the app which you don’t want to terminate while applying default or custom mode.

How 'Continue' & 'Apply mode' button differs to each other in Optimize Now?

Tapping on Continue button terminates all running Apps (except the one in the Lock list) & applies the mode, while Tapping on Apply Mode button applies selected mode only without terminating any App.

When this app toasts automatically for optimizing battery?

If any of three features are ON including Mobile data, Wi Fi, Synchronous, Bluetooth, GPS & Games simultaneously then App will show you a toast to Optimize your battery.

How to schedule auto battery optimizer ?

To schedule it, got to 'Menu> Settings" > Max Battery Scheduler',  tap to set time,  default time is 15Min.

what is the benefit of Lock List Feature?

Lock list allows you to select the Running apps which you do not want to terminate while applying mode with Continue option of Optimizer.

Max Call / SMS Blocker

1. What is Max Call/SMS Blocker ?

Ans: Max Call/SMS Blocker allows you to Block Calls and SMS from Contact list or Non contact list numbers for Android applications. It allow you to configure the lists of Black and White contacts. Also provides the feature to block Call/SMS from unknown numbers.

2. What are the prime functions of Max Call/SMS Blocker application?

Ans:

Block All: Block all incoming Call/SMS.

Block Blacklist Contact:

It allows you to add the contacts that you want to block. You can add contacts to blacklist either from Contact Call log or SMS log.

Activate White List Contact:

It allows Call / SMS only from those contacts which you have added in the white list. You can add contact to white list either from Contact, Call log or SMS log.

Block Unknown Numbers:

It allows Call / SMS only from those contacts which you have added in the white list. It blocks all unknown Calls/SMS.

3. How to use Max Call/SMS Blocker application?

Ans: Follow these steps to use Max Call/SMS Blocker application:

1.Tap on Black list to block Call / SMS. Call / SMS from these numbers will be blocked.
2.White list allows Call / SMS only from these contacts which you have added in the white list.
3.To activate this functionality make sure that "Activate Call / SMS block" checkbox is checked.
4.Check the checkbox for block blacklist / Activate white list as per your requirements.

4. How to download and install Max Call/SMS Blocker app?

Ans:

1.Go to Google Play https://play.google.com/store  or use this url https://play.google.com/store/apps/details?id=com.maxcallsmsblock.inappbill in browser.
2.Search Max Call/SMS Blocker.
3.Download and install Max Call/SMS Blocker

5.What are the advantages of Max Call/SMS Blocker app?

Ans:

1. Works on all Android devices( Gingerbread OS , KitKat )
2. Easy to use, lightweight and robust
3. Does not consume memory or CPU resources
4. Provides several setting to allow/block known/unknown/black/white list numbers.
5. Separate list to block Call or SMS.

6.Is this app used for both Incoming and Outgoing Calls/SMS?

Ans: No, it is only for Incoming Calls/SMS. It doesn’t block outgoing Calls/SMS.

7. How I can block the unknown numbers?

Ans: Open App, Activate Call/SMS block checkbox then check Unknown Numbers checkbox. Application will block unknown numbers. User can see the unknown numbers blocked by Call/SMS Blocker in Report.

8.How to add the numbers in Black List?

Ans:

1.
Open the App.
2.Click on Add or Remove Blacklist contact.
3.Tap on Add button to enter number manually. You can also tap on phone icon, there are 3 tabs > Add from Contacts, Add from Call log, Add from SMS. You can add the Numbers from any tabs and again click on Add button.
 

9.How to add the numbers in White List?

Ans:

1.Open Main App.
2.Tap on Add or Remove white list contact.
3.You can also enter phone number manually and tap on Add . You can also tap on phone icon then you will see 3 tabs Add from Contacts, Add from Call log, Add from SMS. You can add the numbers from any tabs and tap on Add button.
4.You can select the radio button to activate only call or only SMS or both and tap on Ok button. You can see that number in the White list.

10.How to block all numbers?

Ans: First, check Activate Call/SMS block and then check Block All checkbox . All incoming Call/SMS will be blocked.

Max Memory Booster

1. What is Max Memory Booster application?

Ans: Max Memory Booster is a powerful mobile memory & RAM boosting tool specially designed for Android Smartphone and tablet users. It will help you free up memory and solve problems such as slow reaction and application crashes. It will make your device run faster with easy one Tap operation.

Max Memory booster reclaims lost memory for your programs by defragmenting your device's memory and recovering memory leaks from poorly behaved applications.

2. What are the prime functions of Max Memory Booster application?

Ans:

Optimize memory

Optimize Memory can be used to terminate processes to free memory. It shows list of Apps running along with details of memory used.

How to Use:
  1. Tap on Optimize Memory Option present on Main application UI. It will show you list of Installed Apps with its memory usages.
  2. Check the check box present ahead of app and click on terminate button to free the memory used by app or you can used select all button to free memory used by all third party apps.

App Manager

App Manager allows you to uninstall Apps. It shows list of installed Apps. It is designed to tackle the difficult yet crucial problem of memory management for all Android devices.

How to Use:
  1. Tap on App Manager Option present on Main UI.It will show you list of Installed third party apps.
  2. Tap on any app will open dialog to uninstall application or cancel the selection of app to uninstall. Uninstall application will remove application from device
3. What is the advantages of Max Memory Booster?
  1. Easy to use.
  2. Lightweight and robust.
  3. Does not consume more memory or CPU resources.
4. How to download and install Max Memory Booster ?

Ans: Follow some steps to download and install Max Memory Booster app:

  1. Go to the Google Play
  2. Go to Search and type Max Memory Booster or use this link https://play.google.com/store/apps/details?id=com.maxmemorybooster.inappbill
5. Menu options of Max Memory Booster?

About:

To get more information about the product version and its other product by clicking on About option present in menu on Main UI.

Help:

If you have any queries related with the product then see the help file by clicking on Help option present in menu on Main UI.

Max Gamer Antivirus

1. What is Max Gamer Antivirus?

Ans: Max Gamer Antivirus is designed to provide complete protection to your Android mobile devices from known threats with its easy to update virus protection. It is very simple and user friendly applications with useful features like Full scan, Gaming mode and update options.

2. What are the primary features of Max Gamer Antivirus?

Ans:There are two prime Feature:-

  1. Full scan:
    Scans all installed applications, Mobile Device memory and external Memory card for any malicious virus files. If any infected app/data found on your SD card or Internal memory then it gives you notification to delete that data.
  2. Gaming Mode:
    Gaming mode allows user to terminate all running Apps except the ones in the white list. It optimizes the device memory & battery usage.
3. How can I keep my product updated ?

To protect your Mobile Device from latest threats, update Max gamer Antivirus using App Update option.

If you want to update Max Gamer Antivirus please perform following steps:

  1. Tap on update icon present on home screen of max gamer antivirus.
  2. There you will find three options > update virus database ,update full virus database & Auto update.
4. What is the Scheduling of Auto update?

After installation you will get Default Auto updates, which updates every four hours in the background.

There are two more options for Auto Live update. Daily and Once in a day.

5. What is the functionality of white list?

Check Apps which don’t want to terminate during gaming mode.

6. How gaming mode is useful to us?

Gaming Mode is very useful in when you are playing game or using some other App which requires maximum possible memory and processor.

7. Can I download Max Gamer Antivirusdirectly from my phone, or I have to do it through my computer?

No we cannot download it by computer, go to Google play and download https://play.google.com/store/apps/details?id=com.max.gamerantivirus .

Private Messages for BBM

1. What is Private Messages for BBM?

Ans. This app offers to send secure messages to your BBM™ contacts. It protects your BBM™ communications from intrusions and unauthorized access.

2. What is the main feature of Private Messages for BBM?

Ans. The main feature of app is that all messages sent by this app are secured so that they can not be read by any one else. It can only be read by users having Private Messages for BBM™ App. Further security is provided by locking this App with Password.

3. What are the other functions in this app?

Ans.
Invite :
You can invite your BBM Contacts who do not have this App to download this App.

Private Email :
You can send private messages through Email also.

4. How can I get this app?

Ans. Go to Google Play Store and download.

5. Is it necessary to have this app to receive private messages?

Ans. It is necessary to have this app on both end (Sender & Receiver). Without this app you can not receive & decrypt message.

6. How can I receive and read messages sent by my friend?

Ans. To receive this secure message, go to the client (such as BBM or email ) and tap on this secure file sent by any user then save this file in File Explorer (Device storage or SD Card). Tap on saved file in file explorer & message can be seen in this App. File will be automatically destructed from file explorer for additional security.

7. How can i delete messages from Chats?

Ans. Long press on any message and select messages you want to delete then tap on Delete icon.

8. I have forgot my app password ; what i need to do?

Ans. Tap on Forgot Password on login page ; enter the answer of security question you will get app password.

9. Can I change my app password?

Ans. You can find Change Password option in Settings.

10. I am unable to see Sent/Received messages in Chats?

Ans. Please make sure that “Save Chats” option is enabled in Settings.

Find My Family

1. What is Find My Family?

Ans. Find My Family for android is GPS tracker that gives you real-time information about the location of your children or loved one. with Find My Family, you can determine a specific "safe zone"(fence) on a map and get an e-mail/sms alert if the phone leaves this area.

2. What are the prime functions of Find My Family?

Ans.

  1. Can add upto 5(including parent device) different devices in one Email Account.
  2. Easy way to set fence
  3. SMS alert on leaving fence
  4. Email-alert on leaving fence.
3. How can i Download & Install Find My Family?

Ans.

  1. Go to Google Play https://play.google.com/store
  2. Search Find My Family or use this URL https://play.google.com/store/apps/details?id=com.maxmobisec.maxgeofence&hl=en in browser.
  3. Download and install Find My Family.
4. How can i use Find My Family?
  1. Install the application on your Android phone.
  2. Register your account by providing your email id, phone number (The Phone number should be the number where you want the SMS notification) and password and submit it.
  3. Check your email for the Confirmation Link. Once you confirm your account is activated.. Ensure to check spam folder in case email goes to spam.
  4. Log in to the application using your registered email and password.
  5. The main UI will open.
  6. Red Button “Create Geo Fence” will navigate you to the webpage where you can set your fence at specific location.
  7. You can set your interval time to update the location by clicking on time at bottom side.
5. Can i increase fence area?

Ans. Yes, you can increase fence area by tap on arrows of fence circle.

6. Is there any feature which can help me in case my device is lost or stolen?

Ans. Find My Family also support Locate Now feature. which allow you to track current location of your android device.

Max Mobile Security for BlackBerry 10

1. What are the prime features of Max Mobile Security
?

Ans: Max Mobile Security for BB10 is designed to provide complete protection to your BlackBerry 10 Device from known threats. It is very simple and user friendly application with features like Antivirus, Active protection and Advanced Scan and Safe Browser which can alert users with if browsing known malware sites or the websites thatusers wants to block from being browsed on his device. User can add his own websites as well.

Features of Max Mobile Security:

Scan:

Scan option allows you to Scan your device for threats and viruses. You can delete the threats detected once the scan has been completed. If you wish to quit scanning your device in the middle of scan, tpa on Stop Scanning option present in the Scan window.

Quick Scan:

Quick Scan option allows you to Scan your SD Card for threats and viruses. You can delete the threats detected once the scan has been completed. If you wish to quit scanning your device in the middle of scan, you can simply click on Stop Scanning option present in the Scan window.

More>Custom Scan:

Custom Scan allows you to scan selected folder for threats and viruses. You can delete the threats detected once the scan has been completed. If you wish to quit scanning your device in the middle of scan, you can simply click on Stop Scanning option present in the Scan window.

Side-loaded Android runtime apps:

Side-loaded android runtime Apps can be scanned by putting the .apk or the converted .bar file into the memory card and then running a scan on it.

Update:

Update allow you to update the virus database.

Clear Notification:

Clear Notification allow you to clear the notification generated after completing the scan.Clear Notification is present in the context menu.

App Update:

App Update option allows you to download latest updated App.

2. BlackBerry world guide: Can I download Max Mobile Security directly from my phone, or do I have to do it through my computer?

Ans: No, Download from BlackBerry world to find the latest version of Max Mobile Security.

3. How do I Register Max Mobile Security?

Ans: You have to buy it from BlackBerry world.
http://appworld.blackberry.com/webstore/content/21747714/

4. Even though my virus database has been the latest, but the Max Mobile Security for BB10 cannot detect and delete some virus in my phone. What should I do?

Ans: New viruses are released everyday and there could be a delay in updates . In case you find any virus on your mobile phone, please send the sample to our Support Team, our technicians will help you out.

5. Why does the system keep saying "failure in update" even though my virus definitions are out of date?

Ans: Make sure GPRS service is set as the access point to connect your mobile phone to internet. If you can browse the website but fails to update the virus definitions, please consult Support Team.

6. Can I update the virus database through WIFI or WLAN?

Ans: Yes, the virus definition can be updated via WIFI, WLAN.

7. How long should I update my virus database?

Ans: Generally, we update the virus definitions at least twice a week and we strongly recommend you keep it updated to protect your mobile phone.

8. Lately I find the scanning speed is too slow and always stops in the midway. Why is this happening?

Ans: This might be caused by insufficient memory of your mobile phone. To ensure that your phone memory has enough space, please remove some applications that are not frequently used and then execute scan again. If it still doesn't work, please Contact us.

9. What do I do if the virus definitions do not update on my mobile phone after I download the software?

Ans: Most likely updates may not be available. You can click on the update button and it will automatically download the latest virus database definitions.

11. Recently, my mobile phone's performance has been sluggish overall. When I run Mobile Antivirus it doesn't detect a problem. What could be causing this?

Ans: Several reasons could be affecting the performance of your mobile phone. Make sure both Max Mobile Security
 and its virus definitions are up todate since new viruses may have infected your system. Try updating the application or virus definitions and perform a virus scan again after the update. Also, be aware that slower operation could be the result of excessive programs running on your device and shortage of processor memory. So try to terminate unused applications.

12. My mobile phone's antivirus has never encountered even one  though I perform regular scans. Do I really need an antivirus program for my mobile phone?

Ans: Although mobile phone viruses are not as rampant as computer viruses, their threat is increasing on a large scale. Every day, Max Secure Service Center receives support calls from numerous users whose mobile phones have been attacked by viruses and have lost all of their data. With Max Mobile Security
, you have the assurance that your valuable data, photos, and media are safe.

13. Can I install Max Secure Mobile Antivirus to my phone's memory card?

Ans: No, not at this time. We strongly recommend that Max Mobile Security be installed on the phone's internal memory.

14. When I try to download a message pops up saying network error so it can't download but network and even though wifi is working fine.

Ans: We have reported this to BlackBerry Team.

15. On BlackBerry Z10, when I scan for virus, I get a message that the scan was done. The second scan I get two same messages The third time, three same messages and further. If I scan ten times I get 10 messages. Is this a bug?

Ans: What you are seeing is the notifications. You need to clear them. To clear notification:
1. Please tap on Action menu
2. Select > Clear Notification menu, then all notification will be deleted.

16. Does Your app perform Folder Scan or Custom Scan ?

Ans: Yes, we allow Folder scan using Custom scan Feature. Custom Scan allows you to scan selected folder for threats and viruses. You can delete the threats detected once the scan has been completed. If you wish to quit scanning your device in the middle of scan, you can simply click on Stop Scanning option present in the Scan window.

17. If I am unable to update virus scan?

Ans: The virus definition can be updated via WIFI, WLAN. Just make sure that WIFI connection is on and within the range of WIFI. If all above will Working fine then please uninstall it and install it again.

18. I have purchased my present app. Do I have to pay for upgrade in this case?

Ans: No, we will provide app upgrades and updates totally free for 1 year.

19.Does that folder that you scan find all the viruses on the phone?

Ans: We scan the following file formats, .bar, .apkar, sis, wma, dex. Some of these malware won't directly affect the BlackBerry10 device but can harm other devices you connect your device to like your PC, other devices connected to the same cloud, email attachments sent out, etc.

20. How to go to Setting Change or view app permissions?

Ans: To get back to the settings menu follow the steps

1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Application Permissions.
3. To view permissions for a particular app, tap an app.
4. To view which apps use a particular permission, tap All Permissions. Tap the permission that you want.
5. To turn on or turn off a permission, tap the switch after you finish.

Tip: If an app isn't working as you expect it to, consider setting all of the permissions the app requests to On. For related Quares you can also visit http://bb10.maxmobisecure.com/faq.html

Max Call Blocker Pro

1. What is Max Call Blocker Pro?
Ans:

Max call Blocker allows you to Block Calls from all Non-contact numbers or some specific contact or black listed number. It will allow you to configure the lists of Black and White contacts. Also provides the feature to block call from unknown numbers and block all calls.

2. What are the prime features of Max Call Blocker ?
Ans:

Main User Interface (UI):
Main UI has 4 sections:

1. Contact Black List: User can fill the details of the contact in this list so as to block the contact.

2. Contact white List: User can fill the details of the contact in this list so as “NOT” to block the contact.

3. Contact History: All received calls can be seen in this list.

4. Add: User can Add the details of the contact Manually or from Contact List of Phone book either in “Contact Black List” or “Contact White List”.

Settings: On the home screen, swipe down from the top of the screen.
Following Options can be set by the user:

  • Activate Block All: User can block all incoming calls by activating this option.

  • Activate White List: If User wishes to receive contacts saved in White List only then he can activate this contact. It is important to note that this option is only activated once the “Activate Block All” option is deactivated.

3. How can we add contacts to “Contact Black List” or “Contact White List”?
Ans:

After selecting “Contact Black List” or “Contact White List” Tab user can add the information of the user in following ways-

  • Add Manually: User can manually add details like -
    • Contact Name: User can add Persons Name.
    • Country Code: User can add Country code of the contact.
    • Phone Number: User can add Phone number of the contact.
    • Notes: User can add Description or details of the contact.
    • Creation Date: This shows the date on which the contact was created in the APP by User.
  • From Contact: User can import the above details of the contact directly from the Phone book’s contact list.
  • Save Option: User has to press “Save” Option so that the details filled in the above form are stored. If SAVE option is not pressed before exiting all the data filled will be erased.
4. How to block all Incoming Calls ?
Ans:

To block all Incoming Calls follow these steps:

  • On the home screen, swipe down from the top of the screen.
  • Tap on settings
  • Now enable ‘Activate Block All’ option, which will block all Incoming Calls on your device.
5. Can I Block only selected contacts manually or from my contact list ?
Ans:

On main UI select “Contact Black List” option and tap on add field to add the information of the user, after successfully saving the information incoming calls are blocked for that particular number.

6. Can I get incoming calls from selected numbers only ?
Ans:

On main UI select “Contact White List” option and tap on add field to add the information of the user, after successfully saving the information on the home screen, swipe down from top of the screen, Tap on settings and enable ‘Activate White List’ after that user will receive calls from the numbers which are saved in White List only.

7. Can I activate the blocking of PRIVATE NUMBERS? (i.e. when the caller does not show his number)
Ans:

We cannot block PRIVATE NUMBERS (i.e. when the caller does not show his number). We can block only those number which appears on screen

8. Were you can see all blocked and received call history?
Ans:

In ‘Contact History’ option in home screen all your blocked and received call history will be displayed.

9. I am not able to activate my White List (i.e. Calls only from numbers which are on my White List)
Ans:

To activate White List its important to enable ’Activate White List’ option from settings, after that only user will receive Calls only from numbers which are on White List.

Max Safe Browser

1. What is Max Safe Browser?

Ans: Max Safe Browser is designed to provide complete protection to your BlackBerry 10 Device while surfing internet with its easy to use interface. It is very simple and user friendly browser App with useful features like Add New Tab, Stop loading web page, refresh web page, enable and disable java script etc.

2. What are Prime Features of Max Safe Browser:

Ans: Use text box for entering Address of web page you want to open and press Go button. And also you can use Google search engine which is the default page for Max Safe Browser.

Note: In case if you try to browse malicious link Max Safe Browser will block the page and provide you the information that the web page is not safe to browse.

Opening Multiple Tabs:

This feature allows you to browse multiple websites on multiple tabs, for this Tap on Home Tab in the Action Bar Menu and select Add New Tab option. It will open new tab and you can use it for entering new website address. Maximum five New Tabs you can use to browse different websites.

Stop Loading a Website:

To stop loading a website simply Tap on Stop option provided on Action Menu.

Refresh a Web Page:

To refresh a website, simply Tap on Refresh option provided on Action Menu.

Forward and Backward:

If you want to go backward or forward while browsing websites, you can use Forward and Backward options provided in Action Menu.

Enable or Disable Java Script:

To enable or disable java script on current web page you are browsing, Tap on Settings option provided on Action Menu and Select either Enable or Disable.

Closing a Tab:

In case you want to close a Tab, simply tap on Close Tab option provided on Action Menu. It will close the current Tab and open Home Tab.

App Update:

App Update option allows you to download and install latest updated App. features.

Help:

If you have any queries related with this App then read the help file by tapping on Help tab or Contact us

3. What is the Use of Max Safe Browser?

Ans: Browsing the web can be dangerous, some websites have malicious content and may harm your computer or your privacy. The term " Max Safe Browsing" combines protection against If user browse malicious link Max Safe Browser will block the page and provide you the information that the web page is not safe to browse

4. How to Install Max Safe Browser?

Ans: Download the Max Safe Browser from BlackBerry World.

For the installation purpose follow the following Steps:

1) Tap on BlackBerry World application.
2) Go on search and type Max Safe Browser.
3) Download the Max Safe Browser.
4) When download complete you will see the safe browser application in your BlackBerry Device.

5. It was published while buying the present version of Max Mobile Security, the Max Safe Bowser will be free update, how about getting that accordingly?

Ans: Within 2-3 weeks we will give it as free update

6. I already see the Safe Browser in BlackBerry World. Why is there no prompt for me to tap and get the free update?

Ans: It is possible that your app is already updated, that's why you are not getting prompt for update. For users who have paid for Max Anti Virus for BB10,Max Safe Browser will come as update to in few days and be added to your app at no charge.

7. Is it possible to save pics in any folder, when we close the browser.

Ans: We are currently working on downloads and this will be updated in the next version.

8. I was wondering if your safe browser for BlackBerry 10 includes Flash support.

Ans: Thanks for your suggestion ,we appreciate customers Feedback and we will update this app in near future to include Flash support.

10. How we will know url is malicious?

Ans: Max Safe Browser will block the web page and provide you the alert that the web page is not safe to browse.

Private Messages for BBM

1. What is Private Messages for BBM?

Ans. Private Messages for BBM is an useful app to send messages securely & privately. It protects your BBM communication from intrusions & unauthorized access.

2. What are the advantages of Private Messages for BBM?

Ans.

  1. BBMTM messages are secured for your privacy protection.
  2. BBMTM messages self destruct from device file explorer for additional security so that no one can access this message. You can only view this secured message from this App by logging in with your password.
  3. Safe & reliable method of sending message with total privacy.
3. I can’t find my friends in Contact List?

Ans. It is just because Private Messages for BBM app is not installed on your friend’s device. Please invite them to download.

4. How can i Invite my friends to chat?

Ans. Go to BBM Contact List tab then tap on Invite. You can invite your BBM friends to download this app.

5. Is it possible to send my private message through Email?

Ans. Yes you can send private messages through Email also. For that purpose you need to type message in text area and tap on Private Email button present in More option.

6. How can i register for Private Messages for BBM?

Ans. You can download it from BlackBerry World or use this link http://appworld.blackberry.com/webstore/content/44119892

7. Is it necessary to have this app to receive private messages?

Ans. It is necessary to have this app on both end (Sender & Receiver). Without this app you can not receive & decrypt message.

8. How can I receive and read messages sent by my friend?

Ans. To receive this secure message, go to the client (such as BBM or email ) and tap on secure file sent by any user then save this file in File Explorer (Device storage or SD Card). Tap on file icon in BBM or saved file in file explorer & message can be seen form App. File will be automatically destructed from file explorer for additional security.

9. How can i delete messages from Chats?

Ans. Long press on any message then tap on Select More option ; select messages you want to delete then tap on Delete button.

10. I have forgot my app password ; what i need to do?

Ans. Tap on Forgot Password on login page ; enter the answer of security question you will get app password.

11. Can I change my app password?

Ans. You can find Change Password option in Settings.

12. I am unable to see Sent/Received messages in Chats?

Ans. Please make sure that “Save Chats” option is ON in Settings.

Max Battery Optimizer

1: What is Max Battery Optimizer?

Ans: Max Battery Optimizer is designed to monitor and analyze the battery level of your Black Berry device.

This app also can optimize your battery level in critical condition.

Prime Features »

The main UI of the Max Battery optimizer provides the fallowing features for Black Berry device.

  • Battery image with current status

    The Battery image shows user the current battery status of Black Berry Battery level.

  • Bluetooth on/off

    This feature will provide the facility to Turn On/Off Bluetooth of Black Berry device as per user requirement.

  • WIFI on/off

    This feature will provide the facility to Turn On/Off WIFI Black Berry device. While taping on the WIFI icon it will open the WIFI setting and user can easily Enable/Disable it.

  • Alert on/off

    This feature will provide the facility to Turn On/Off Battery Level Alert of Black Berry device When user unplugged the Battery charger

    • a. Device Temperature Exceeded required level
    • b. Battery level Below required level
    • c. On Battery Full
    • d. On Battery Full
  • nfc on/off

    This feature will provide the facility to Turn On/Off NFC Connectivity of your Black Berry Device,

  • GPS on/off

    This feature will provide the facility to Turn On/Off GPS.

  • Battery state: charging/discharging

    It will show user the current status of the battery is it Charging/Discharging as per connectivity of the Battery charger to Device. If charger is plugged it will show “Charging” if not it will show “Discharging”

  • Battery temperature

    It will show the current temperature of Black Berry device.

  • Battery percentage

    It will show the current battery charge percentage of Black Berry device.

  • Estimated time

    It will show the Estimated Life of the battery in DD, HH, and MM format.

  • OPTIMIZE button

    Two modes are there.

    • 1) Default Mode:

      It provides default settings. While Taping on Optimize button then operation will be performed according to the settings of this mode. User can’t change the settings of this mode.

    • 2) User mode:

      In this mode user can change the setting by its own . User can set the options as per as his/her choice. While Taping on Optimize button if this mode is on then operation will be performed according to User’s choice.

  • Graph

    User can check graph for battery temperature & available battery percentage

  • SETTINGS Ui
    • » Dropdown box to select at what temperature user should get alert
    • » Toggle button to on/off alert for FULL CHARGE
    • » Toggle button to on/off alert for PLUGGED/UNPLUGGED
    • » Dropdown box to select temperature in Degree/ Fahrenheit/Kelvin Scales.
2: Can I download Max Battery Optimizer directly from my phone, or do I have to do it through my computer?

Ans: No we cannot download it by computer, for Black Berry users; simply tap on BBM or surf http://appworld.blackberry.com/webstore/? and search “Max Battery Optimizer”.

3: How can I keep my product updated?

Ans: New updates will provided to you from BBM.

4: When this app will give toast for optimizing battery?

Ans: When 20% charge is available.

5: Why I am unable to get alerts of Full Charge or Plugged/Unplugged?

Ans: Make sure that Battery alarm status of Max Battery Optimizer should be on and your phone should be on Normal mode to get alerts.

Max File Shredder

1. What is Max File Shredder?

Ans: Max File Shredder is privacy protection App that protects your privacy by completely shredding the files you specify, beyond recovery. It destroys files and folders, frees your inbuilt device memory and SD card. Max File Shredder keeps privacy of your BB device by Erasing different file types which are located in many ways on your device and SD card.

2. What are the features of Max File shredder?

Ans: After Tapping on Menu(:) You can see the following options :

  1. Remove Files
  2. Shred Now
  3. Select File
  4. Select Folder
  5. Tips
  6. Social
  7. Share

3. How to select files to be shredded?

Ans: You can select single or multiple files at time. When you will tap on any file then it will be selected. In this way more than one files can get selected.

  • Actually selection procedure will not be completed after tapping on files only. A button named as “Done” is there which is not getting enabled without taping any file. Once this “Done” button is enabled then you should tap on it to select the file for shredding.
  • Except inside of Menu there is another shortcut (Tick) on main UI for removing files.

4. How to select folders to be shredded?

Ans:

  • For selecting a folder : To select a folder you have to tap on any of the item inside that folder and then tap on “Done” button.
  • For selecting multiple folders : you have to tap on “Folder Select Icon” just left corner of UI after taping one file of a particular folder. Tapping on “ Folder Select Icon” will take you outside of that folder where other folders are there. Then you should go to inside of another folder which you want to shred and tap on any file in it . In this way after choosing multiple folders “Done” button should be tapped on.
  • Except inside of Menu there is another shortcut (Tick) on main UI for removing files

5. What is the difference between “Remove Files” and “Shred Now” ?

Ans:

  • Main Functionality of “Remove Files” is to remove the selected files or folders which are going to be shred. You can remove single or multiple files or folder at time either by checking the check boxes in front of selected files or folders or by checking “Select All” checkbox if he/she want to remove all them from the list.
  • Removed items will not be going to be erased.
  • Except inside of Menu there is another shortcut (X) on main UI for removing files.

  • In other hand,

  • By tapping on “Shred Now ”option you can shred selected files or folders.
  • Except inside of Menu there is another shortcut on main UI for the same purpose.

6. How do i Register Max File Shredder?

Ans: You have to buy it from BlackBerry world.

7. Can I install Max File Shredder to my phone's memory card?

Ans: We strongly recommend that Max File Shredder be installed on the phone's internal memory.

Max Hide & Encrypt

1. What is Max Hide & Encrypt?

Ans: Max Hide & Encrypt is a privacy protection App that offers a comfortable and secure way to keep files and data on your device confidential. Max Hide & Encrypt provides the high level security by, user can encrypt & hide the file. And this way encrypted file can not be decrypted by any other devices.

2. Is there any password used by this application? OR How does it work?

Ans: A master password is both used to access the application and to encrypt and decrypt the files. Max Hide & Encrypt combines the Proprietary Encryption technology , impossible to penetrate and crack with exceptional ease-of-use, for you to securely protect all your data and information. Simple to install, simple to use.

3. What are the features of Max Hide & Encrypt?

Ans: After Tapping on Menu(:) You can see the following options

  1. Remove Files
  2. Encrypt & Hide Files
  3. Decrypt & Unhide Files
  4. Select File
  5. Select Folder
  6. Encrypted File List
  7. Change Password
  8. Social
  9. Share

4. What is the purpose of “Remove Files” ?

Ans: User can remove single or multiple files (which are going to be encrypted) at a time either by tapping on one file or tap on “Select All” to remove all of the files from the list.

5. What is the purpose of Encrypted File List ?

Ans: User can see the total files Encrypted at device by Encrypted File List option.

6.Is there any option to change the password ?

Ans: You can change the app password by using “Change Password” option.

7. Which file formats are supported by this application?

Ans: You can encrypt and protect files like photos, videos, audios, pictures, doc, ppt, xls, pdf and any other files using one for all password. Consider all the types of data that you own: Personal information, financial details, future plans, personal interests, information you download and save from the Internet... the list is endless however, the data is open to be read when discovered or intercepted (by accident or by design).

8. How do i Register Max Hide & Encrypt?

Ans: You have to buy it from BlackBerry world.

9. Can I install Max Hide & Encrypt to my phone's memory card?

Ans: We strongly recommend that Max Hide & Encrypt be installed on the phone's internal memory.

Max QR Code Scanner

1. What is Max QR Code Scanner?

Ans: Max QR Code Scanner is the ultimate Barcode and QR code Scanning Application designed for BlackBerry OS 10. It is designed to scan wide variety of 2D and 3D codes and perform actions from within the application depending on the Scanned content. It is easy to use, more convenient and with a good user interface.

2. What are the features of Max QR Code Scanner ?

Ans: Features of Max QR Code Scanner :

  • Scanning Text Message
  • Scanning Plain Text
  • Scanning Email
  • Scanning BB World Link
  • Scanning BBM Pin
  • Scanning Phone Number
  • Scanning URL
  • History
  • Recommend
  • Support
3. What is the purpose of scanning text message?

Ans: You can easily scan SMS QR codes and copy the message content to clipboard.

4. What is the purpose of Scanning Plain Text ?

Ans: This feature allows you to scan QR codes containing plain text data. Also you get an option to copy this data to clipboard.

5. What is the purpose of Scanning Email?

Ans: Using this feature you can scan any QR code containing email address and send email using compose email option provided.

6. What is the purpose of Scanning BB World Link and Scanning BBM Pin ?

Ans: Scanning BB World Link feature allows you to scan BlackBerry World Links. Scanning these QR codes gives you the URL for BlackBerry World, and you can easily open the BB World with the option provided in application.

In other hand,

There are QR codes that contain BBM Pin. So if you want to invite anybody to chat over BBM, you can simply scan the person’s BBM Pin QR code and you get an option to invite him to chat.

7. What is the purpose of Scanning Phone Number?

Ans: This feature allows you to scan QR codes that contain phone numbers. Once you get the phone number from QR code you can directly initiate a call to that number.

8. What is the purpose of Scanning URL?

Ans: You can Scan the QR code and get URL. Also there is an option to open this URL from within our application. There is also an ultimate feature that informs you if the URL is Safe or Unsafe. So if you try to open the Unsafe URL from application, it would give you a prompt saying that you are trying to open an unsafe URL.

9. What is the purpose of History?

Ans: This feature includes the list of scanned QR codes. It maintains a record of each and every QR code that is scanned using our application. Clicking on any of the options gives you the detailed information about the scanned QR code. There is also an option to delete any QR code record from history.

10. How do i Register Max QR Code Scanner?

Ans: You have to buy it from BlackBerry world.

11. Can I install Max QR Code Scanner to my phone's memory card?

Ans: We strongly recommend that Max QR Code Scanner be installed on the phone's internal memory.

Max Network Stat

1. What is Max Network Stat?

Ans: Max Network Stat is the application developed to give amount of data your BlackBerry device sends-receives and displays it on the screen for you application. It is easy to use, more convenient and with a good user interface

2. What are the features of Max Network Stat?

Ans: App will show Cellular data usage percentage of your monthly bill cycle of data plan. That hints your current data usage on the device and the remaining data percentage that’s helps to user to give clear cut idea of amount of data usage done by user in the set period of months.

Active frame:

  1. Cellular data usage percentage:- which gives the percentage amount of data used in the current cycle,
  2. Days remaining:- Will gives the idea of the data usage in particular cycle i.e. the total data usage as of now and the remaining days to finish the plan.
  3. Cellular data usage:- will give the statistic of the current data usage by using data card
  4. Wi-fi data usage:- Will gives the statistic of the current data usage by Wi-Fi.

Main UI:

Main UI will have three sections:

  1. Percentage statistics: Cellular data usage percentage of monthly bill cycle and days remaining
  2. Cellular data: Total bytes sent, received and remaining values for cellular data
  3. wi-fi: Total bytes sent, received.
  4. Refresh: will refresh the send, receive and data remaining count statistics of the main UI.

Settings tab:

Settings option of the Max Network Stat gives fallowing options to set by ser as per requirements of Monthly bill cycle.

  1. Notification Settings:-

    By Notification Setting use is able to set the Notification Prompts of the data usage percentage. If use wants notification on

    • 50% of data usage
    • 75% of Data Usage
    • 90% of Data Usage

    And user had kept the Notification “ON” then user get the notification at Black Berry Notification Screen with proper Messages with amount of Percentage usage crossed by user.

    After reach the percentage of data usage at 50, 75 and 90 product will give the Notification to User and stick the Red Notification icon at Active Frame Screen.

  2. Monthly Quota(MB) Settings:-

    Here app provides facility to user to set the valid amount of data usage plan let say 1024 MB. Is the 1GB plan of user for a month.

  3. Previous Usage(MB):-

    Here app provides facility to user to set the valid amount of data usage done by user till date.

  4. Monthly Reset Day:-

    Here app provides facility to user to set the valid number of days when to reset the data usage cycle. Application should be in running state to get exact usage statistics.

3. How do i Register Max Network Stat?

Ans: You have to buy it from BlackBerry world.

4. Can I install Max Network Stat to my phone's memory card?

Ans: We strongly recommend that Max Network Stat be installed on the phone's internal memory.

5. Why I get the notification "Data Usage Reached 50% or 75% or 90%" at my Black Berry Notifications window?

Ans: Max Network Stat is giving the notification on your data usage is crossed the level 50%, 75%, 90% whatever you set for the cellular data plan, and gives the notification at Black Berry Notification window for Data Usage Reached 50% or 75% or 90%

6. How can I switch directly from Notification dialog to App main Screen?

Ans: From Notifications window open the notification given by Max Network Stat and simply tap on Open, this tap on Open will opens the App main screen.

7. How can I set the data usage limit in app, so that app gives me the limit exceednotifications?

Ans: Go to Setting there you find the fields to set the Monthly Quota(MB), Previous Usage(MB), Monthly Reset Day, just enter the preferred values over the provided fields and tap on Save.

8. Even I am using the data on my device App is not displays the Data Sent Data Received statistics correctly.

Ans:to refresh the statistics App provided the “Refresh” button please tap on the Refresh button it will refresh the values for the statistic chart provided on App’s main screen.

9. Toast comes at every UI launch "No Networks Found"

Ans: App gives the toast at every app launch “No Networks Found” if you have kept the Data Service from Mobile Network and Wi-Fi disable.

10. Even I kept Data Service from Mobile Network and Wi-Fi enable App giving toast "No Networks Found"

Ans: App gives toast “No Networks Found” in two situations one is if you kept the Data Service from Mobile Network and Wi-Fi disable or the second if your data usage plan is don’t have sufficient credit.

Max Contact Manager

1. What is Max Contact Manager ?

Ans: Max Contact Manager is a useful App to Back up Contacts, Restore Contacts, Merge Contacts, Make Contacts Private & Delete all Contacts with single tap.

2. What are the features of Max Contact Manager?

Ans: Following options are available:

  1. Backup Contacts
  2. Restore Contacts
  3. Merge Contacts
  4. Private Contacts
  5. Delete all Contacts
     
3. How can I take backup of my contacts?

Ans: You can take backup of all contacts by Complete Backup option. If you want to take backup of a few selected contacts then tap on Selected Backup and select the Contacts you would like to backup.

4. How can I restore my contacts?

Ans: Go to Restore Contacts and select any previously Backup file from default location to restore. You can also restore any backup file from File Manager.

5. I found many duplicates in my contact list; how can I merge them?

Ans: You can merge your contacts on the basis of Contact Name , Contact Number & Email-Id. Auto merge will merges all duplicate contacts as sorted by Name and the first contact in the list is used as the priority Contact.

6. Is there any way to keep my contacts private?

Ans: You can make your selected contacts private. You can add contacts from Contact List, SMS log or Manually. This feature is password protected.

7. How can I delete all Contacts?

Ans: Go to Delete all Contacts option. You can see total no. of Contacts. Just tap on Delete all option to delete all contacts present in your device contact list.

8. How do I register Max Contact Manager?

Ans: You can buy it from BlackBerry world.

9. Can I install Max Contact Manager to my phone's memory card?

Ans: We strongly recommend that Max Contact Manager be installed on the phone's internal memory.

Max SMS Spam Blocker

1. What is Max SMS Spam Blocker?

Ans: Max SMS Spam Blocker is the ultimate SMS blocking Application designed for BlackBerry OS 10. It is designed to block messages from unwanted people depending on their contact number. It is easy to use, more convenient and with a good user interface.

2. What are the features of Max SMS Spam Blocker?

Ans: Features of Max SMS Spam Blocker:

Active frame:

  • Lookup:

    It shows the list of blocked numbers. The contacts from whom you don’t want to receive messages will be added to this list. You can also edit these contacts by just tapping on them. Also later if u want to unblock some numbers u can simply remove the contact from list using delete option. The Contacts in blocked list are arranged alphabetically.

  • Add Contacts:

    This feature allows you to add numbers to the blocked list/lookup. There are several options provided to add numbers. From Contacts: You can directly pick a contact from your phone contacts From Messages: You can also pick a contact from list of messages present in your inbox Input Manually: Or you can simply add a contact manually using given fields.

    Note: While adding any number manually you should also add the country code that particular number.

  • Blocked Messages:

    It shows the list of messages those are blocked by our application. All the blocked messages are placed in one place in the form of list and sorted according to date and time. By tapping on any of the messages will give you the data and other details of the messages.

  • Settings Page:

    The Settings page includes various options that are provided to the user. Using these options user can control the app as per own requirements.

  • The Settings Page includes: Save Blocked Messages:

    Using this toggle button you can decide whether you want to save the blocked messages or not

  • LED:

    Using this option you can manage the Led settings. There is a dropdown provided with seven colors to select the color of Led. Whenever any message is blocked by our application the Led will flash with selected color. If the Led toggle button is set to off, then the default Led with red color will flash.

  • Vibrate:

    Using this option you can toggle between On/Off to turn On or Turn Off the vibration whenever a message is blocked by application.

  • Auto Responder: This a unique feature provided to user to send an automated response to contacts whose messages are blocked. Using this feature user can set a custom message as an auto respond message. If this feature is ON and a message arrives from a blocked Contact, then the message is blocked and the auto respond message is sent to the blocked contact. You can also turn OFF this feature using the toggle button provided.
3. How do i Register Max SMS Spam Blocker?

Ans: You have to buy it from BlackBerry world.

4. Can I install Max SMS Spam Blocker to my phone's memory card?

Ans: We strongly recommend that Max SMS Spam Blocker be installed on the phone's internal memory.

5. Why messages are not getting blocked even after installing this app?

Ans:You shouldn’t close the app. It should run on background. In this condition it will work. As in BlackBerry OS it is primary requirement that app should run, Therefore we recommend that don’t kill the instance of this app.

6. Even after adding numbers this app is unable to block incoming messages from that numbers?

Ans:Check whether you have added those numbers with country code or not. If you have added numbers without country code, then our app will not block the incoming messages from those numbers.

7. I don’t wanna see the contents of blocked messages. what should I do?

Ans: Go to Setting page and turn of Save Blocked Messages option. After doing that you will not be able to see the contents of blocked messages

Max Virus Shield

What is Max Virus Shield?

Ans: Max Virus Shield is an app for IOS user which provides security solution by scanning the attached PDF,EXE,DLL &SCRIPT files of incoming mail and also by scanning the PDF,EXE,DLL &SCRIPT files documents of remote location on user demand.

How to work Max Virus Shield?

Ans:
Main UI :
Main UI shows the Malware definition version, Malware definition status whether it is outdated or up to date and also the statistics of number of files scanned and number of threats are getting detected.

A. Attachment scanning:
Our product provides this facility completely depending upon user demands. User can scan the attached PDF,EXE,DLL &SCRIPT files of incoming mails after downloading it. For this user should do long tapping on that downloaded document and then scanning option will come with our product icon.

B. Scanning the Remote location’s contents:

What are the prime features of Max Virus Shield?

Ans:
Prime Features -
The main UI of the Max Virus Shield provides the following features for your Apple device.

  1. DropBox.
  2. Website.
  3. FTP Location.
  4. Scan E-mail Attachment
How i can scan the E-mail attachment?

Ans: Please do the following Process

  1. Tap on attached file.
  2. Tap on Open in Max Virus Shield.
Work of Max Virus Shield for DropBox?

Ans: User can scan the PDF,EXE,DLL &SCRIPT files of configured Dropbox account just by tapping them.

Work of Max Virus Shield for Website?

Ans: User can scan all the contents of a web page. For this User should add the URL of that particular Website.

Work of Max Virus Shield for FTP Location?

Ans: User can scan the PDF,EXE,DLL &SCRIPT files of an FTP location. For this, User can add the location of FTP and also fill the other required info(Ex.= Name, Address, Login, Password).

Use of log in Max Virus Shield?

Ans: Whenever any threat is getting detected by our app after any kind of scanning (Attachment scanning or Remote location scanning) log will get created. User can see the records by taping on Log button of main UI.

Use of Update in Max Virus Shield?

Ans: User can keep update this product on daily, weekly or monthly basis according to his/her choice. For this user should tap on Update button of main UI and set the choice on Malware Definition screen.

Max SysUtil Manager

1. What is Max SysUtil Manager?

Ans: Max Sysutil Manager is a simple utility maintenance app for your iPhone, iPad and iPod touch that enables you to have full control over your device and ensures that it continues to function at top speed. With Max Sysutil Manager you can effectively track all the running processes, memory usage, disk space, battery usage

2. What are the prime features of Max SysUtil Manager?

Main UI:

  1. Battery Manager.
  2. Memory Monitor.
  3. Process Monitor.
  4. Contact Cleaner.
  5. Disk Space.
Battery Manager.

Battery Manager is useful for Instantly know how many hours you have left for different features in device. It can even alert you when the battery is fully charged and you can fine-tune your battery health level to get more accurate estimates.

Memory Monitor.

Four types of memory appear in the System Memory tab's pie chart: Free, Wired, Active, and Inactive. The sum of the four pie graph slices equals the total amount of random-access memory (RAM) installed in the device.

Process Monitor.

Displays the list of running applications and processes with its Process Id (PID).

Contact Cleaner:

Here users can Delete All as well as Selected Contacts as per his needs.

Disk Space:

Shows how much space is present in device.

3. How to Clean Device Contacts from this App?

Ans: User can delete all as well as selected device contacts from our app. For this user has two options:

  1. All Contacts Clean Up: With this option user can delete all device contacts at a time by just tapping on ‘Start’ Button in All Contacts Clean Up.
  2. Selected Contacts Clean Up: With this option user can delete Selected or duplicate Contacts from the Contact list by selecting
4. What Memory Manager Pie Chart Shows?

Ans: Four types of memory appear in the System Memory tab's pie chart: Free, Wired, Active, and Inactive. The sum of the four pie graph slices equals the total amount of random-access memory (RAM) installed in the device.

Free:

This is the amount of RAM that's not being used.

Wired:

Information in RAM that can't be moved to the Mac's drive. The amount of Wired memory depends on the applications you are using.

Active:

This information is in RAM and has been recently used.

Inactive:

This information is in RAM but it is not actively being used, it was recently used

5. How is Battery Manager functionality useful for our device?

Ans. This is the perfect battery monitor for your iPhone, iPad and iPod touch. Instantly know how many hours you have left for: Stand By, 3G talk time, 2G talk time, Internet 3G, Internet WiFi, Audio, Video, Youtube, 3D Game, 2D Game, Video Recording, Take Photo. It can even alert you when the battery is fully charged and you can fine-tune your battery health level to get more accurate estimates.

6. What Process Monitor Shows?

Ans. Shows all the running process in the device with its Process Id.

7. What Disk Space Shows?

Ans. Shows Device Memory i.e Free and Used Memory present in device.

Max Safe Browser

1. What is Max Safe Browser?

Ans: Max Safe Browser is designed to provide complete protection to your iOS Device while surfing internet with its easy to use interface. It is very simple and user friendly browser App with useful features like Add New Tab, Stop loading web page, refresh web page, enable and disable java script etc.

2. What are Prime Features of Max Safe Browser:

Ans: Use text box for entering Address of web page you want to open and press Go button. And also you can use Google search engine which is the default page for Max Safe Browser.

Note: In case if you try to browse malicious link Max Safe Browser will block the page and provide you the information that the web page is not safe to browse.

Opening Multiple Tabs:

This feature allows you to browse multiple websites on multiple tabs, for this Tap on Home Tab in the Action Bar Menu and select Add New Tab option. It will open new tab and you can use it for entering new website address. Maximum five New Tabs you can use to browse different websites.

Stop Loading a Website:

To stop loading a website simply Tap on Stop option provided on Action Menu.

Refresh a Web Page:

To refresh a website, simply Tap on Refresh option provided on Action Menu.

Forward and Backward:

If you want to go backward or forward while browsing websites, you can use Forward and Backward options provided in Action Menu.

Enable or Disable Java Script:

To enable or disable java script on current web page you are browsing, Tap on Settings option provided on Action Menu and Select either Enable or Disable.

Closing a Tab:

In case you want to close a Tab, simply tap on Close Tab option provided on Action Menu. It will close the current Tab and open Home Tab.

App Update:

App Update option allows you to download and install latest updated App. features.

3. What is the Use of Max Safe Browser?

Ans: Browsing the web can be dangerous, some websites have malicious content and may harm your computer or your privacy. The term " Max Safe Browsing" combines protection against If user browse malicious link Max Safe Browser will block the page and provide you the information that the web page is not safe to browse

4. How to Install Max Safe Browser?

Ans: Download the Max Safe Browser from Apple App Store.

For the installation purpose follow the following Steps:

1) Tap on Apple App Store application.
2) Go on search and type Max Safe Browser.
3) Download the Max Safe Browser.
4) When download complete you will see the safe browser application in your iOS (Apple i-phone, i-pad, ipod) Device.

5. It was published while buying the present version of Max Mobile Security, the Max Safe Bowser will be free update, how about getting that accordingly?

Ans: Within 2-3 weeks we will give it as free update

6. Is it possible to save pics in any folder, when we close the browser.

Ans: We are currently working on downloads and this will be updated in the next version.

7. How we will know url is malicious?

Ans: Max Safe Browser will block the web page and provide you the alert that the web page is not safe to browse.

Max Secure Antivirus

What is Max Secure Antivirus?

Ans: The myth that Macs don't need malware protection has officially been busted. Today there are many viruses for Mac OS X, so Mac OS X, are also required to be protected by antivirus software.

Max Secure AntiVirus is designed to provide complete protection to your Mac Computer from known threats with its frequent virus definition updates. It is simple to use and includes useful features like Full Scan, Quick Scan, Custom Scan, Scheduler, Settings, live Update, Exclude Recover, Technical support etc.

How to use Max Secure AntiVirus?

SCAN :

Max Secure Anti Virus for Mac scans your system and looks for traces of virus and spyware components. Max Secure has built anti virus for other operating system and its virus definition database is updated frequently with the details of newly found, most prevalent threats reported all over the world. There are four types of Scanner in Max Secure AntiVirus.

1. FULL SCAN
Full Scan scans your complete PC including all hard disk drives.

2. QUICK SCAN
Quick Scan scans only installed Applications .

3. CUSTOM SCAN
Custom Scan scans only the selected locations by the user.

4. DRAG FILE TO SCAN
Here You can drag your desired File or Folder to scan.

How to Start and Stop scan?

To start Scan:
Open the main application window, select the required scan task: Full Scan, Quick Scan, or Custom Scan. Simply drag files or folders in The Drag file area. Information about currently running scan tasks is displayed on that window in terms of Scan start time, File scanned ,Elapsed time & Threats found.

To Pause Scan: User can Pause the running scan by clicking on pause button provided on Scan Window, you resume the scan again by clicking on Resume button.

To Stop Scan:
User can Stop the running scan by clicking on Stop button provided on Scan Window.

What can we do if my Scan Freezes or stops or gets stuck at a file?

Ans. In these case users are suggested to perform following steps:

  1. Path of the file where the scanner stuck displayed on main scan UI , so user can simply follow the path to get that file & can send to us for analysis.
  2. User can send the log by clicking on export log feature provided in Max secure antivirus Tray.
How to Clean & View List?

Clean
If you have kept Auto clean disabled, then you can delete the detected threats using Clean button provided on Scan UI.

View List
View List shows detected threats Name, location & status, user can delete detected threats from here also.

Where to look for Found Threats or it's locations?

Whenever any threat detected by our AV it shows threat details in VIEW LIST provided on Scan UI. After clicking on view list user can see the path of detected threats.

Just double click on list header separator which separates Threat Name and Action column. It will expand.

what are the various important features?

PREFERENCES
Consists of various important features such as Recover, Scheduler, Live Update Exclude Recover, Setting & Support.

Recover
User can recover desired Deleted threats using this feature. To use this feature, go to Recover window, select any or all threats & click on Recover, files are restored to their original location.

Scheduler
Scheduler Performs Quick Scan to the system according to Schedule set by user. user can apply Daily, Weekly, hourly or Minutes schedule settings.

Settings
There are five options

a) Automatic Live Update: Get updates automatically if this option is checked.
b) Live Update Reminder: Get update Reminders if it is checked.
C) Do Not Take Quarantine Backup: Backup of quarantined threats will Not be done if this option is checked
d) Launch App When Mac Start: Launches the Max Secure Antivirus app at Start/ Restart of Mac PC.
e) Enable Auto Clean: All detected threats are deleted as soon as they are detected, without user input.

Live Update
User can update the app manually at any time by clicking on button "Click here to update now".

During an update, the Application modules and Virus definition databases are compared with the version available on the update server. If the latest version of the databases and application modules is installed on your computer, the sliding panel in the lower part of the main application window displays a message that the App is up to date. If the databases and application modules differ from those currently available on the server, only the new updates are downloaded and installed.

Support
User can drop an email to contact us or chat with us from maxmobisecure.com web site.

Exclude-Recover
User can exclude any desired file/folder or detected threats so that they are not detected in any further scan.

a. Exclude file /folder from Scan
b. Exclude Scanned Threat list
c. Recover Excluded items

Scan Reports
Scan reports window shows for each Scan(full/quick/custom) Task, Status, Scan Time, File Scanned,Threat Found. Clicking on Clear history button will remove the selected entry from this window.

TRAY
User can do Quick scan, set Scheduler, set Preference and Update from Tray.

DOCK
Max Secure AntiVirus for Mac provides its icon in dock as well. From there user can do several things such as keep in dock, show in finder, show all windows, Open at login, Hide & Quit functions.

Social Media Icons
social media icons of Facebook, twitter & google+ are provided on main UI for easy access to these.

Max Find My Family for iOS

1. What is Max Find My Family?

Max Find My Family for iOS gives real-time information about the location of your device, your children or any family member. With Max Find My Family, you can create a specific "safe zone"(fence) for every device and get an E-mail Alerts and notifications when that device leaves this fenced area. If you lose your device, or want to find where your family member is right at this moment, this App can give you location right away. You can view past history of device locations as well.

2. What are the prime Features of Max Find My Family?
  1. You can add up-to 5 (including parent device) diff devices using one account (email id). This can include Android devices as well.
  2. Easy way to Set Geo Fence using browser on your desktop PC or mobile device.
  3. Get Email / SMS / Push notification alerts on leaving fence.
3. How to install Max Find My Family in your device?

Download the Max Find My Family from Apple App Store.

For the installation purpose follow the following Steps:
  1. Tap on Apple App Store application.
  2. Go on search and type Max Find My Family.
  3. Download the Max Find My Family app.
  4. When download complete you will see the Max Find My Family application in your iOS (Apple iPhone, iPad, iPod) Device.
4. How to use the app Max Find My Family in your device?
  1. Install the application on your iOS Device.
  2. Register your account by providing your email id, phone number and password and submit it.
  3. Check your email for the confirmation Link. Once you confirm, your account is activated. Ensure to check spam folder in case email goes to spam.
  4. Log in to the application using your registered email and password.
  5. The main UI opens.



  6. Red Button “Create Geo Fence” navigates to the webpage where you can set up a Geo-Fence (boundary) by entering a location (address) and a radius of the area you want monitored (in km). Please note that if this page is browsed from a desktop PC then the fence shows a handle which you can drag and change the location of the device easily.

  7. You can set Scheduler to update the frequency at which to update the location information on our server by scrolling down.
5. How to use features of Max Find My Family from portal?
  1. After successfully registering from device check your email for the confirmation Link. Once you confirm by clicking on link, account will be activated.
  2. In browser type url: http://geofence.maxmobisecure.com/COM/Login.aspx
  3. Log in to the portal using registered email and password.
  4. Now start using all the features and track your registered device.
  5. You can locate device, Set Geo Fence, Last Location history, Alert history for all the registered devices.
  6. User can also disable email and notification alerts from portal.
  7. Change Password: You can change login password for this app from here.
6. Is there any device setting to be done for the app work properly?

These settings should be ON in your device.

  1. Settings > Notification Center > Messages > all notification should be on.
  2. Settings > General > Background app refresh > our app notification should be on
  3. Settings > Privacy > Location Services > Max Find My Family should be on.
7. Can I increase my fence area?

Yes you can set and increase you’re Geo-Fence (boundary) by entering a location (address) and a radius of the area you want monitored (in km).

8. Is there any feature which can help me in case my device is stolen?

Find My Family also support Locate Now feature, which allow you to track current location of your registered iOS device. There is also a feature to see your last location history.

Max Mobile Security for iOS

1. What is Max Mobile Security?

Ans: Max Mobile Security delivers powerful, effective protection to your iPad, iPhone & iPod touch device against theft and loss. It has very useful features & user friendly interface. Remotely locate your phone from any place with an Internet connection or set an alarm on your lost device. It also has Contact Backup that allows you to easily restore contacts across your devices.

2. What are the prime features of Max Mobile Security?

Ans: Features of Max Mobile Security:

  • Anti- Theft This feature protects your device against theft & gives full protection to your device.
  • Contact Backup
    Using this option user can backup and restore contacts on device and email.
  • Safe Browser
    Designed to provide complete protection to your device while surfing internet its easy to use interface. Its a very simple and user friendly browser app with useful feature like Manage Block List, Add Bookmark, Download files etc.
3. How to use Anti-theft feature of Max Mobile Security?

Ans: To activate antitheft on your device follow these steps.

  • First register your device to our portal http://geolocate.maxmobisecure.com/COM/login.aspx# by filling the all required information.
  • After Registration successful you will get a confirmation mail, in that mail one url will be sent, by clicking on URL your account will be activated.
  • In case of your device get stolen go to our portal and login to it and you can easily get your phone’s current location by Locate Now and you can also Scream as an alert on device.
4. How to take backup of device contacts through Max Mobile Security?

Ans: On Tapping on Backup Now button present in Contact Backup option user can easily take backup of all contacts on device and a backup file will be attached on e-mail where user can send backup.

5. How to restore contacts which are backup on device through Max Mobile Security?

Ans: On Tapping on Restore Now button present in Contact Backup option, list of backup files will open, user just have to tap on file to which he/she want to restore and pop-up will open asking user to Append or Overwrite contacts. If user Tap on Append, Contacts with same identification will not be duplicated an if user tap on Overwrite backup file will overwrite with existing device contacts.

6. How to restore contacts which are backup on email through Max Mobile Security?

Ans: Open mail to which you have attached backup file and long press on the file, an option to add contacts will open just tap on it and contacts will restore on your device.

7. What is Max Safe Browser?

Ans: Max Safe Browser is designed to provide complete protection to your iOS Device while surfing internet with its easy to use interface. It is very simple and user friendly browser with useful features like Add New Tab, Stop loading web page, refresh web page, enable and disable java script etc.

8. What are prime features of Max Safe Browser?

Ans: Use text box for entering Address of web page you want to open and press Go button. And also you can use Google search engine which is the default page for Max Safe Browser.

Note: In case if you try to browse malicious link Max Safe Browser will block the page and provide you the information that the web page is not safe to browse. Opening Multiple Tabs:

This feature allows you to browse multiple websites on multiple tabs, for this Tap on Home Tab in the Action Bar Menu and select Add New Tab option. It will open new tab and you can use it for entering new website address. Maximum five New Tabs you can use to browse different websites.

Stop Loading a Website:

To stop loading a website simply Tap on Stop option provided on Action Menu.

Refresh a Web Page:

To refresh a website, simply Tap on Refresh option provided on Action Menu.

Forward and Backward:

If you want to go backward or forward while browsing websites, you can use Forward and Backward options provided in Action Menu.

Enable or Disable Java Script:

To enable or disable java script on current web page you are browsing, Tap on Settings option provided on Action Menu and Select either Enable or Disable.

Closing a Tab:

In case you want to close a Tab, simply tap on Close Tab option provided on Action Menu. It will close the current Tab and open Home Tab.

App Update:

App Update option allows you to download and install latest updated App. features.

9. What is the use of safe browser?

Ans: User can keep update this product on daily, weekly or monthly basis according to his/her choice. For this user should tap on Update button of main UI and set the choice on Malware Definition screen.

Launcher Pro

1. What is Launcher?

Launcher app like speed dial for everyday tasks. Its saves you time by launching complex actions in a single tap. With a simple tap-and-slide, you can launch apps, perform actions.

2. What are the prime features of Launcher?
  • Add infinite favorites to the Notification Center and even the Apple Watch
  • Launch any app from the Notification Center
  • Launch apps when using other apps as well
  • Message, call, whatsapp your favorite contacts directly
  • Navigate to preset location with a single touch
  • Launch any webpage in Safari
3. Can I customize it?

Yes. It’s your home, so make it yours. Personalize it as you want!

4. Where can I download the latest version of Launcher?

Launcher is available in the App Store. Please visit this page (https://itunes.apple.com/in/app/launcher-pro-watch-notification/id992350219?mt=8) for more information.

Space - Cloud & File Manager

1. What is space app?

Space app lets you manage and access all your clouds in one place. You don't need to use each application for each cloud. It provides you a unified access to all your clouds.

Are you looking for an app that allows for accessing Dropbox, Box, GoogleDrive, and OneDrive? Space app is exactly an app designed for this use case.

It allows you to add multiple clouds, email multiple files, upload any files to clouds, download photos and videos onto the device, sort files with many different options, transfer files between clouds, edit and save text files back to clouds, restore deleted files, make files offline, play music files right in the cloud and a lot more.

2. What are the prime features of Space App?
  • Accessing all accounts like Dropbox, Box, GoogleDrive, and OneDrive.
  • Transferring files between Dropbox and OneDrive.
  • Emailing one or more files as attachments.
  • Uploading any files from any apps to any clouds.
  • Downloading videos from clouds to the device for offline use.
  • Sorting files by modified date, name, size or kind.
  • Copy files from Dropbox to GoogleDrive, and vice versa.
  • Open a text file in your Dropbox, edit the content, save back to your Dropbox.
  • Restore deleted files right in the app.
  • Share public links to any files.
  • Make files offline.
  • Play music files right in the cloud.
3. How to add accounts to space app?

User just need to add account of any drive by tapping on (+) icon on top left corner. And next time you just tab on the drive to access account.

4. How to transfer files from one drive to another?

After successful login to any two drive e.g. (Dropbox and OneDrive), just tap on select optionon top right corner within the drive and move to another drive within the app and tap on done option. Files will copy successfully.

5. How to add files to favourites?

Within the app after successful login, just tap on select optionon top right corner within the drive and select the file which you want to add to favourites and tap on done option. A menu bar will appear with option ‘Add to favourites’ just tap on it and your file will be added to favourites automatically.

6. How to view files which added to favourites?

On Home UI there is an option called ‘favourites’ all the files which are added to favourites will be displayed here.

Max Mobile Security for Windows Phone

1. What are the Primary features of Max Mobile Security?

Max Mobile Security for Windows Mobile is designed to provide complete protection from known threats with its easy to update Virus definitions. It is very simple and user friendly application with features likes Virus Scan, Safe browser and Contact Backup.

Features of Max Mobile Security:

Virus Scan: There are several scan options:

1. SD Card Scan: Scans all files which are present on SD Card (extensions like: pdf, jsp, php, aspx, arscript)

2. Drop box Scan: Scans all files which is store in Server(Dropbox) (extensions like: pdf, scripts, exe, htm, apk).

3. OneDrive Scan: Scans all above given extension files which are stored in OneDrive.

Tools

4. Safe Browser: Safe browser blocks all malicious websites as identified by our research team. User can also add his own websites that he would like to block.

5. Contact Backup: Contact Backup option allows user to Backup and Restore all or selected contacts from contact list to Configured OneDrive account.

2. How and Which Files are scanned in SD Card?

SD Scan option allows you to Scan your SD Card for threats and viruses (extensions like: pdf, jsp, php, aspx, arscript). You can delete the threats detected once the scan has been completed. If you wish to quit scanning your device in the middle of scan, you can simply click on Stop Scanning option present in the Application bar.

3. How to Scan Dropbox?

Dropbox Scan option allows you to Scan your configured Dropbox account for threats and viruses (extensions like: pdf, scripts, exe, htm, apk). User just have to tap on the file on which he/she has to scan. You can delete the threats detected once the scan has been completed. If you wish to quit scanning your file in the middle of scan, you can simply click on Stop Scanning option present in the Scan window.

4. How to Scan OneDrive?

OneDrive Scan option allows you to Scan your configured OneDrive account for threats and viruses (extensions like: pdf, scripts, exe, htm, apk). Users just have to tap on the file on which he/she has to scan. You can delete the threats detected once the scan has been completed. If you wish to quit scanning your file in the middle of scan, you can simply click on Stop Scanning option present in the Scan window.

5. How the Contact Backup functionality works in Max Mobile Security?

User can Backup and Restore all or selected contacts from contact list.

Backup: After selecting any contacts when user taps on Backup, a Backup file will create in configured account of OneDrive> Max Secure folder.

Restore: When user taps on restore, OneDrive page will open then user just have to give path of .vcf file present in it and tab on that file and contacts will be restored on device one by one. User can also restore contacts from third party apps like (Transfer my data)

6. What are the features of Max Safe Browser?

Safe browser blocks all malicious websites as identified by our research team. User can also add his own websites that he would like to block in the default browser.

Stop loading a website: To stop loading a website Tap on Refresh option provided on Application bar.

Refresh website: To refresh a website Tap on refresh option provided in Application bar.

Forward and Backward: To go backward or forward while browsing, use forward and backward options provided in Application bar.

Tabs: This feature allows you to browse multiple website on multiple tabs, for this in Application bar, Tap on Option and select Tab option to open a new tab. You can open Max 6 tabs

Recent: This option shows all the recent url's list browsed recently. User can delete one as well as all of the url's.

Favorites: In this form displays all favorites sites.

Add to Favourites: Add websites to keep in favourites.

Setting: Change JavaScript downloads, Save history, Maximum number of Tabs, Block sites control and clear Privacy data.